"Expecting the unexpected?" Uncovering role expectation differences in a Dutch hospital.

ABSTRACT: The aim of this study was to empirically investigate differences in role expectations, among the stakeholders involved, about the devolved personnel management role of front-line managers (FLMs). In particular, we researched the role expectation differences between FLMs, their middle managers, and Human Resource (HR) practitioners. In total, nineteen semi-structured interviews have been conducted involving eleven FLMs, eight middle managers, and two HR practitioners working at the same Dutch hospital. Most discovered role expectation differences were related to how FLMs should execute their HR tasks (i.e., process ambiguity). FLMs were often uncertain if their role enactment met those of their middle managers and/or HR practitioners, herewith indicating role stress. Our findings underline

SUBMITTER: Wolffgramm M 

PROVIDER: S-EPMC9561906 | biostudies-literature | 2022

REPOSITORIES: biostudies-literature