Conversational Agents in Health Care: Scoping Review of Their Behavior Change Techniques and Underpinning Theory.

ABSTRACT:

Background

Conversational agents (CAs) are increasingly used in health care to deliver behavior change interventions. Their evaluation often includes categorizing the behavior change techniques (BCTs) using a classification system of which the BCT Taxonomy v1 (BCTTv1) is one of the most common. Previous studies have presented descriptive summaries of behavior change interventions delivered by CAs, but no in-depth study reporting the use of BCTs in these interventions has been published to date.

Objective

This review aims to describe behavior change interventions delivered by CAs and to identify the BCTs and theories guiding their design.

Methods

We searched PubMed, Embase, Cochrane's Central Register of Controlled Trials, and the first 10 pages of Google and Google Sc

SUBMITTER: Martinengo L 

PROVIDER: S-EPMC9577715 | biostudies-literature | 2022 Oct

REPOSITORIES: biostudies-literature