Interactive Conversational Agents for Health Promotion, Prevention, and Care: Protocol for a Mixed Methods Systematic Scoping Review.

ABSTRACT:

Background

Interactive conversational agents, also known as "chatbots," are computer programs that use natural language processing to engage in conversations with humans to provide or collect information. Although the literature on the development and use of chatbots for health interventions is growing, important knowledge gaps remain, such as identifying design aspects relevant to health care and functions to offer transparency in decision-making automation.

Objective

This paper presents the protocol for a scoping review that aims to identify and categorize the interactive conversational agents currently used in health care.

Methods

A mixed methods systematic scoping review will be conducted according to the Arksey and O'Malley framework and the guidance of Peters et

SUBMITTER: Sasseville M 

PROVIDER: S-EPMC9597423 | biostudies-literature | 2022 Oct

REPOSITORIES: biostudies-literature