Automated vs. Human Health Coaching: Exploring Participant and Practitioner Experiences.
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ABSTRACT:
SUBMITTER: Mitchell EG
PROVIDER: S-EPMC9605038 | biostudies-literature | 2021 Apr
REPOSITORIES: biostudies-literature
Publications
Automated vs. Human Health Coaching: Exploring Participant and Practitioner Experiences.
Mitchell Elliot G EG Maimone Rosa R Cassells Andrea A Tobin Jonathan N JN Davidson Patricia P Smaldone Arlene M AM Mamykina Lena L
Proceedings of the ACM on human-computer interaction 20210422 CSCW1
Health coaching can be an effective intervention to support self-management of chronic conditions like diabetes, but there are not enough coaching practitioners to reach the growing population in need of support. Conversational technology, like chatbots, presents an opportunity to extend health coaching support to broader and more diverse populations. However, some have suggested that the human element is essential to health coaching and cannot be replicated with technology. In this research, we ...[more]
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