Patient and Provider Experiences With Virtual Care in a Large, Ambulatory Care Hospital in Ontario, Canada During the COVID-19 Pandemic: Observational Study.

ABSTRACT:

Background

Virtual care use increased during the COVID-19 pandemic. The impact of that shift on patient and provider experiences is unclear.

Objective

We evaluated patient and provider experiences with virtual visits across an academic, ambulatory hospital in Toronto, Canada and assessed predictors of positive experience with virtual care.

Methods

Survey data were analyzed from consenting patients who attended at least one virtual visit (video or telephone) and from consenting providers who delivered at least one virtual visit. Distributions for demographic variables and responses to survey questions are reported, with statistical significance assessed using chi-square tests and t tests. Ordinal logistic regression analysis was used to identify any patient predictors

SUBMITTER: Chu C 

PROVIDER: S-EPMC9605083 | biostudies-literature | 2022 Oct

REPOSITORIES: biostudies-literature