Understanding How the Design and Implementation of Online Consultations Affect Primary Care Quality: Systematic Review of Evidence With Recommendations for Designers, Providers, and Researchers.

ABSTRACT:

Background

Online consultations (OCs) allow patients to contact their care providers on the web. Worldwide, OCs have been rolled out in primary care rapidly owing to policy initiatives and COVID-19. There is a lack of evidence regarding how OC design and implementation influence care quality.

Objective

We aimed to synthesize research on the impacts of OCs on primary care quality, and how these are influenced by system design and implementation.

Methods

We searched databases from January 2010 to February 2022. We included quantitative and qualitative studies of real-world OC use in primary care. Quantitative data were transformed into qualitative themes. We used thematic synthesis informed by the Institute of Medicine domains of health care quality, and framework analy

SUBMITTER: Darley S 

PROVIDER: S-EPMC9621309 | biostudies-literature | 2022 Oct

REPOSITORIES: biostudies-literature