Follow-Up Shadow Coaching Improves Primary Care Provider-Patient Interactions and Maintains Improvements When Conducted Regularly: A Spline Model Analysis.

ABSTRACT:

Introduction

Shadow coaching improves provider-patient interactions, as measured by CG-CAHPS® overall provider rating (OPR) and provider communication (PC). However, these improvements erode over time.

Aim

Examine whether a second coaching session (re-coaching) improves and sustains patient experience.

Setting

Large, urban Federally Qualified Health Center PROGRAM: Trained providers observed patient care by colleagues and provided suggestions for improvement. Providers with OPRs<90 (0-100-point scale) were eligible.

Evaluation

We used stratified randomization based on provider type and OPR to assign half of the 40 eligible providers to re-coaching. For OPR and PC, we fit mixed-effects regression models with random-effects for provider (level of treatment assign

SUBMITTER: Quigley DD 

PROVIDER: S-EPMC9640810 | biostudies-literature | 2023 Jan

REPOSITORIES: biostudies-literature