A Systematic Review of Strategies to Enhance Response Rates and Representativeness of Patient Experience Surveys.

ABSTRACT:

Background

Data from surveys of patient care experiences are a cornerstone of public reporting and pay-for-performance initiatives. Recently, increasing concerns have been raised about survey response rates and how to promote equity by ensuring that responses represent the perspectives of all patients.

Objective

Review evidence on survey administration strategies to improve response rates and representativeness of patient surveys.

Research design

Systematic review adhering to the Preferred Reporting Items for Systematic reviews and Meta-Analyses guidelines.

Study selection

Forty peer-reviewed randomized experiments of administration protocols for patient experience surveys.

Results

Mail administration with telephone follow-up provides a median response r

SUBMITTER: Anhang Price R 

PROVIDER: S-EPMC9645551 | biostudies-literature | 2022 Dec

REPOSITORIES: biostudies-literature