Dataset Information

Are we good enough? A measurement for Information Technology Service Quality (ITSQ) in higher education institutions in Saudi Arabia.

ABSTRACT: In the present research, we aim to confirm factors for measuring the perceived quality of Information Technology (IT) services within a higher education context. The perceived quality of IT services is complex and is often measured by multi-dimensional constructs, which requires designing a sufficiently valid scale. Drawing upon literature and expert input, this study has identified 5 dimensions of IT service quality. Using an empirical study, we prove that perception of IT Service Quality (ITSQ) has a dimensional structure and can be measured using a 44-item scale which has been satisfactorily validated. A Confirmatory Factor Analysis (CFA) is applied to confirm the relationship between the items and dimensions. The findings of this study present a scale for measuring ITSQ within higher education.

SUBMITTER: Aziz R

PROVIDER: S-EPMC9671338 | biostudies-literature | 2022

REPOSITORIES: biostudies-literature

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Are we good enough? A measurement for Information Technology Service Quality (ITSQ) in higher education institutions in Saudi Arabia.

Aziz Romana R Alluhaidan Ala Saleh AS

PloS one 20221117 11

In the present research, we aim to confirm factors for measuring the perceived quality of Information Technology (IT) services within a higher education context. The perceived quality of IT services is complex and is often measured by multi-dimensional constructs, which requires designing a sufficiently valid scale. Drawing upon literature and expert input, this study has identified 5 dimensions of IT service quality. Using an empirical study, we prove that perception of IT Service Quality (ITSQ ...[more]

PMID: 36395188

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Project description:BackgroundThe increased utilization of digital screens is an unavoidable consequence of the technology era. Digital eye strain (DES) is a prevalent health problem among higher education students in Saudi Arabia, especially health sciences students due to the frequent use of digital sources and virtual classes. Thus, this study aimed to assess the severity of digital eye strain syndrome (DESS) symptoms and preventive ergonomic practices among higher education health science students in Saudi Arabia.MethodsA cross-sectional study using multistage cluster sampling in three cities (Dammam, Riyadh, Jeddah) in Saudi Arabia. A convenient sample of 328 health science students was selected using an equal allocation technique. The researchers designed and used an online survey of three sections: personal and digital device use-related data, the DESS questionnaire, and the self-reported preventive ergonomic practices scale.ResultsDESS is a widespread problem among 72.0% of health science students, and 58.2% had unsatisfactory ergonomics. The frequently reported symptoms were blurred vision (32.9%) and increased sensitivity to light (33.5%). The severe eye-related symptoms were headache (45.85%), foreign body inside the eye (43.71%), eye burning (40.19%), and dryness (39.76%). Logistic regression analysis revealed that the female sex, years of screen utilization and the number of hours per day, screen use without rest, and frequency of virtual classes per week, eye disease, digital screen utilization for studying, nonuse of protective eye measures, and using numerous digital devices were significant predictors of DESS risk (P < 0.05).ConclusionsDESS is a common problem among many health science students, with headaches and foreign body sensations in the eye being the most frequent symptoms. Screen utilization time and eye disease are significant predictors of DESS, while most items' application of ergonomic practices was low. Educational programs are needed to increase student's awareness of ergonomic practices.

Dataset Information

Are we good enough? A measurement for Information Technology Service Quality (ITSQ) in higher education institutions in Saudi Arabia.

Publications

Are we good enough? A measurement for Information Technology Service Quality (ITSQ) in higher education institutions in Saudi Arabia.

Similar Datasets

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