Exploring the factors that affect user experience in mobile-health applications: A text-mining and machine-learning approach.
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ABSTRACT:
SUBMITTER: Pal S
PROVIDER: S-EPMC9715352 | biostudies-literature | 2023 Feb
REPOSITORIES: biostudies-literature
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Exploring the factors that affect user experience in mobile-health applications: A text-mining and machine-learning approach.
Pal Shounak S Biswas Baidyanath B Gupta Rohit R Kumar Ajay A Gupta Shivam S
Journal of business research 20221202
Recent years have witnessed an increased demand for mobile health (mHealth) platforms owing to the COVID-19 pandemic and preference for doorstep delivery. However, factors impacting user experiences and satisfaction levels across these platforms, using customer reviews, are still largely unexplored in academic research. The empirical framework we proposed in this paper addressed this research gap by analysing unmonitored user comments for some popular mHealth platforms. Using topic-modelling tec ...[more]
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