Development and validation of a scale to measure team communication behaviors.

ABSTRACT:

Introduction

With the COVID-19 pandemic, remote work was increased all over the globe. As a consequence, workers had to adapt their communication behaviors to smoothly coordinate work in their flexible teams (i.e., when team members divide work between the office and their homes). Drawing on relational coordination theory, we constructed and validated a scale to capture the most relevant team communication behaviors.

Methods

We employed interviews and focus groups to construct the scale, refined the scale based on three samples with employees working flexibly and finally validated the scale with 130 teams from diverse organizations.

Results

Our scale comprises three dimensions: focused communication, knowledge sharing and spontaneous communication. All three dimension

SUBMITTER: Hartner-Tiefenthaler M 

PROVIDER: S-EPMC9775872 | biostudies-literature | 2022

REPOSITORIES: biostudies-literature