Synchronous teleconsultation and monitoring service targeting COVID-19: leveraging insights for post-pandemic healthcare.

ABSTRACT:

Background

Although a great number of teleconsultation services have been developed during COVID-19 pandemic, studies assessing usability and healthcare provider satisfaction are still incipient.

Objective

To describe the development, implementation and expansion of a synchronous teleconsultation service targeting patients with symptoms of COVID-19 in Brazil, as well as to assess its usability and healthcare professionals' satisfaction.

Methods

This mixed-methods study was developed in five phases: (i) identification of components, technical and functional requirements and system architecture; (ii) system and user interface development and validation; (iii) pilot testing in the city of Divinópolis; (iv) expansion in the cities of Divinópolis, Teófilo Otoni and Belo Ho

SUBMITTER: Marcolino MS 

PROVIDER: S-EPMC9786675 | biostudies-literature | 2022 Jun

REPOSITORIES: biostudies-literature