Structured evaluation of a virtual emergency department triage model of care: A study protocol.

ABSTRACT:

Objective

A new virtual ED service was introduced into a hospital network in the northern suburbs of Melbourne in response to changing needs during the COVID-19 pandemic. The 'virtual ED' utilises a telehealth model as a means of assessment for appropriately selected patients to facilitate either complete care or navigation into streamlined pathways for ongoing care, in some cases bypassing the ED entirely where appropriate. The proposed study aims to evaluate the implementation of the model and identify future improvement opportunities, assess the impact on traditional health service delivery processes and patient experience, and determine the acceptability of the 'virtual ED' model of care.

Methods

The present study will consist of a pre-post- implementation evaluation usi

SUBMITTER: Sher L 

PROVIDER: S-EPMC9790376 | biostudies-literature | 2022 Dec

REPOSITORIES: biostudies-literature