Awareness of and interaction with physician rating websites: A cross-sectional study in Austria.

ABSTRACT: To date, the digital assessment of service experiences represents a decisive process step of a feedback culture in numerous economic areas. In view of this digitalization of service assessments, the importance of Physician Rating Websites (PRWs) has also increased steadily in recent years. Even though these websites could be perceived as a powerful communication tool for the exchange of health specific information, the knowledge about whether and how different population segments use these portals has been limited so far. For this reason, our aim was to investigate the level of awareness regarding PRWs among the study population and to discover how users interact with this specific type of online portals. We performed an online survey including 558 participants. To ensure the attention and

SUBMITTER: Guetz B 

PROVIDER: S-EPMC9803240 | biostudies-literature | 2022

REPOSITORIES: biostudies-literature