Effect of an educational intervention for telephone triage nurses on out-of-hours attendance: a pragmatic randomized controlled study.

ABSTRACT:

Background

Telephone triage has been established in many countries as a response to the challenge of non-urgent use of out-of-hours primary care services. However, limited evidence is available regarding the effect of training interventions on clinicians' telephone consultation skills and patient outcomes.

Methods

This was a pragmatic randomized controlled educational intervention for telephone triage nurses in 59 Norwegian out-of-hours general practitioners' (GPs) cooperatives, serving 59% of the Norwegian population. Computer-generated randomization was performed at the level of out-of-hours GP cooperatives, stratified by the population size. Thirty-two out-of-hours GP cooperatives were randomized to intervention. One cooperative did not accept the invitation to participat

SUBMITTER: Lindberg BH 

PROVIDER: S-EPMC9807970 | biostudies-literature | 2023 Jan

REPOSITORIES: biostudies-literature