Dataset Information

Demystifying Case Management in Aotearoa New Zealand: A Scoping and Mapping Review.

ABSTRACT:

Background

Community-based case managers in health have been compared to glue which holds the dynamic needs of clients to a disjointed range of health and social services. However, case manager roles are difficult to understand due to poorly defined roles, confusing terminology, and low visibility in New Zealand.

Aim

This review aims to map the landscape of case management work to advance workforce planning by clarifying the jobs, roles, and relationships of case managers in Aotearoa New Zealand (NZ).

Methods

Our scoping and mapping review includes peer-reviewed articles, grey literature sources, and interview data from 15 case managers. Data was charted iteratively until convergent patterns emerged and distinctive roles identified.

Results

A rich and diverse body of literature describing and evaluating case management work in NZ (n = 148) is uncovered with at least 38 different job titles recorded. 18 distinctive roles are further analyzed with sufficient data to explore the research question. Social ecology maps highlight diverse interprofessional and intersectoral relationships.

Conclusions

Significant innovation and adaptations are evident in this field, particularly in the last five years. Case managers also known as health navigators, play a pivotal but often undervalued role in NZ health care, through their interprofessional and intersectoral relationships. Their work is often unrecognised which impedes workforce development and the promotion of person-centered and integrated health care.

SUBMITTER: Stretton C

PROVIDER: S-EPMC9819615 | biostudies-literature | 2022 Dec

REPOSITORIES: biostudies-literature

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Publications

Demystifying Case Management in Aotearoa New Zealand: A Scoping and Mapping Review.

Stretton Caroline C Chan Wei-Yen WY Wepa Dianne D

International journal of environmental research and public health 20221231 1

<h4>Background</h4>Community-based case managers in health have been compared to glue which holds the dynamic needs of clients to a disjointed range of health and social services. However, case manager roles are difficult to understand due to poorly defined roles, confusing terminology, and low visibility in New Zealand.<h4>Aim</h4>This review aims to map the landscape of case management work to advance workforce planning by clarifying the jobs, roles, and relationships of case managers in Aotea ...[more]

PMID: 36613105

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Dataset Information

Demystifying Case Management in Aotearoa New Zealand: A Scoping and Mapping Review.

Background

Aim

Methods

Results

Conclusions

Publications

Demystifying Case Management in Aotearoa New Zealand: A Scoping and Mapping Review.

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