Finding the sweet spot: a qualitative study exploring patients' acceptability of chatbots in genetic service delivery.

ABSTRACT: Chatbots, web-based artificial intelligence tools that simulate human conversation, are increasingly in use to support many areas of genomic medicine. However, patient preferences towards using chatbots across the range of clinical settings are unknown. We conducted a qualitative study with individuals who underwent genetic testing for themselves or their child. Participants were asked about their preferences for using a chatbot within the genetic testing journey. Thematic analysis employing interpretive description was used. We interviewed 30 participants (67% female, 50% 50 + years). Participants considered chatbots to be inefficient for very simple tasks (e.g., answering FAQs) or very complex tasks (e.g., explaining results). Chatbots were acceptable for moderately complex tasks where p

SUBMITTER: Luca S 

PROVIDER: S-EPMC9838385 | biostudies-literature | 2023 Mar

REPOSITORIES: biostudies-literature