Discourse about higher education on Twitter in early phases of COVID-19: A crisis management social network analysis

ABSTRACT: The emergence of the COVID-19 pandemic brought changes and efforts for adaption to the new environment in every industry, including higher education. The present study, drawing on crisis management theory as a framework, aimed to understand information and communication sharing behaviors of the higher education community during the pandemic by exploring patterns and discourse on social media. Such analysis provides insight into how information is gained, shared, and used. Tweets including the hashtag #highered were retrieved at five time points in March and August 2020—M1 (retrieved on March 3), M2 (March 17), A1 (August 4), A2 (August 11), and A3 (August 18). Using a social network analysis tool, NodeXL, the collected tweets were analyzed by social network structure, topic, and influencer

SUBMITTER: Biddix J 

PROVIDER: S-EPMC9850329 | biostudies-literature | 2023 Jan

REPOSITORIES: biostudies-literature