Evaluation of Telehealth Visit Attendance After Implementation of a Patient Navigator Program.

ABSTRACT:

Importance

The dramatic rise in use of telehealth accelerated by COVID-19 created new telehealth-specific challenges as patients and clinicians adapted to technical aspects of video visits.

Objective

To evaluate a telehealth patient navigator pilot program to assist patients in overcoming barriers to video visit access.

Design, setting, and participants

This quality improvement study investigated visit attendance outcomes among those who received navigator outreach (intervention group) compared with those who did not (comparator group) at 2 US academic primary care clinics during a 12-week study period from April to July 2021. Eligible participants had a scheduled video visit without previous successful telehealth visits.

Interventions

The navigator contacted p

SUBMITTER: Mechanic OJ 

PROVIDER: S-EPMC9856233 | biostudies-literature | 2022 Dec

REPOSITORIES: biostudies-literature