The implementation of chatbot-mediated immediacy for synchronous communication in an online chemistry course.

ABSTRACT: Low student engagement and motivation in online classes are well-known issues many universities face, especially with distance education during the COVID-19 pandemic. The online environment makes it even harder for teachers to connect with their students through traditional verbal and nonverbal behaviours, further decreasing engagement. Yet, addressing such problems with 24/7 synchronous communication is overly demanding for faculty. This paper details an automated Question-Answering chatbot system trained in synchronous communication and instructor immediacy techniques to determine its suitability and effectiveness in attending to students undergoing an online Chemistry course. The chatbot is part of a new wave of affective focused chatbots that can benefit students' learning process by c

SUBMITTER: Jasin J 

PROVIDER: S-EPMC9895964 | biostudies-literature | 2023 Feb

REPOSITORIES: biostudies-literature