Hello Operator? A Pharmacy Practice Simulation to Increase Student Confidence in Telephone Communication Skills.

ABSTRACT: Background: Communicating interprofessionally using the telephone is an essential skill within pharmacy practice. Student pharmacists' ability to perform this task effectively and efficiently may be hindered by generational changes, social anxiety, and very few opportunities to practice these skills. Objective: The purpose of this study was to develop and implement a simulation allowing students to practice interprofessional communication and assess the simulation's impact on students' confidence in providing pharmacy-related interventions to another health care professional via telephone. Methods: Faculty developed a simulation focused on interprofessional telephone communication. Baseline student information was collected to quantify pharmacy work experience in terms

SUBMITTER: Rude TA 

PROVIDER: S-EPMC9899963 | biostudies-literature | 2023 Feb

REPOSITORIES: biostudies-literature