Elements of patient satisfaction: An integrative review.

ABSTRACT:

Aim

To summarize the scientific literature on the elements essential to understanding a nursing definition of patient satisfaction.

Design

Whittemore and Knafl's methodology was used for this integrative review.

Methods

Articles were included if the studies they explored patient satisfaction in patient populations and measured patient satisfaction using standardized, validated instruments. Elements in this review were defined as the essential components that create the complex concept of patient satisfaction.

Results

Thirty articles were found and analysed in full. Five definitions of patient satisfaction were used, all of which were at least 20 years old. Twenty-two different measures of patient satisfaction were used, six of which were nursing-specific. Sixty

SUBMITTER: Goodrich GW 

PROVIDER: S-EPMC9912404 | biostudies-literature | 2023 Mar

REPOSITORIES: biostudies-literature