Understanding Patient Experience with Outpatient Cancer Rehabilitation Care.

ABSTRACT:

Background

Understanding patient experience is key to optimize access and quality of outpatient cancer rehabilitation (physical or occupational therapy, PT/OT) services.

Methods

We performed a retrospective mixed-method analysis of rehabilitation medical record data to better understand patient experience and aspects of care that influenced experience. From the medical record, we extracted case characteristics, patient experience data (Net Promoter Survey^®, NPS) and patient-reported outcome (PRO) data. We categorized cases as 'promoters' (i.e., highly likely to recommend rehabilitation) or 'detractors', then calculated NPS score (-100 [worst] to 100 [best]). We identified key themes from NPS free-text comments using inductive content analysis, then used Pearson [<

SUBMITTER: Wood KC 

PROVIDER: S-EPMC9914453 | biostudies-literature | 2023 Jan

REPOSITORIES: biostudies-literature