Implementation of a Knowledge Management System in Mental Health and Addictions: Mixed Methods Case Study.

ABSTRACT:

Background

Mental health and addictions (MHA) care is complex and individualized and requires coordination across providers and areas of care. Knowledge management is an essential facilitator and common challenge in MHA services.

Objective

This paper aimed to describe the development of a knowledge management system (KMS) and the associated processes in 1 MHA program. We also aimed to examine the uptake and use, satisfaction, and feedback on implementation among a group of pilot testers.

Methods

This project was conducted as a continuous quality-improvement initiative. Integrated stakeholder engagement was used to scope the content and design the information architecture to be implemented using a commercially available knowledge management platform. A group of 30 clin

SUBMITTER: Chorney J 

PROVIDER: S-EPMC9941906 | biostudies-literature | 2023 Feb

REPOSITORIES: biostudies-literature