How did healthcare professionals define patient engagement in quality management? A survey study.

ABSTRACT:

Background

Patient and family engagement (PFE) can positively impact the patient experience and care process outcomes. There is no unique type of PFE, and the process is usually defined by the quality management department or professionals responsible for this process in the hospital. The objective of this study is to define PFE in quality management based on the professional's perspective.

Method

A survey was carried out with 90 professionals from Brazilian hospitals. There were two questions aimed at understanding the concept. The first was a multiple-choice question to identify synonyms. The second was an open-ended question to develop the definition. A content analysis methodology was employed by applying techniques for thematic and inferential analysis.

Results

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SUBMITTER: Saut AM 

PROVIDER: S-EPMC9942306 | biostudies-literature | 2023 Feb

REPOSITORIES: biostudies-literature