Two is better than one: Apologies from two robots are preferred.

ABSTRACT: Although the capabilities of service robots are increasing, avoiding any mistakes is difficult. Therefore, strategies for mitigating mistakes, such as apology behavior designs, are essential for service robots. Past studies reported that costly apology is perceived as more sincere than non-costly ones and more acceptable. To increase the apology cost in robot service situations, we thought that using multiple robots would increase the perceived costs in the of financial, physical, and time costs. Therefore, we focused on the number of robots who apologize for their mistakes as well as their individual, specific roles and behaviors during such apologies. We investigated the differences in perceived impressions toward apologies from two robots (the main robot that makes a mistake and apologi

SUBMITTER: Okada Y 

PROVIDER: S-EPMC9946224 | biostudies-literature | 2023

REPOSITORIES: biostudies-literature