Patient dissatisfaction associated with physician-patient linguistic discordance in California clinics: an analytical cross-sectional study

ABSTRACT:

Background

Patient satisfaction is considered as a product of two psychological processes, a cognitive one, including expectations and perceptions, and an emotional one resulting from the congruence between expectation and subjective perception of the user. The objective was to identify the factors associated with the level of perceived satisfaction in patients treated in 36 nonprofit health clinics that offer comprehensive health care services in four counties in the state of California, United States.

Methods

Cross-sectional analytical study in 14 clinics in four California counties. It consisted of the application of a 30-item questionnaire to determine the degree of patient satisfaction with the clinic. The factorial composition of the quality of care and clinic quali

SUBMITTER: Fernandez-Ortega M 

PROVIDER: S-EPMC9948301 | biostudies-literature | 2023 Jan

REPOSITORIES: biostudies-literature