Evaluating the implementation of a referral system for virtual pharmacy counselling in a province-wide nurse phone line.

ABSTRACT: Digital technology offers several opportunities to improve access to professional expertise in primary care, and the offer of various "virtual" services has exploded in the past few years. The aim of this study was to evaluate the implementation of a direct-to-consumer on-line pharmacy consultation service (Ask Your Pharmacist - AYP) to a universal phone consultation service led by the universal public health system in Quebec (811 Info-Santé), through a direct bridge. Semi-structured interviews were conducted with clinician users of the service, and stakeholders involved in this pilot project funded by the Ministry of Economy (n = 22); documents were also analyzed, and content of the question was asked through the AYP service. Adoption of the service was low, and it suggests a poor alignme

SUBMITTER: Motulsky A 

PROVIDER: S-EPMC9975893 | biostudies-literature | 2023 Mar

REPOSITORIES: biostudies-literature