Evaluation of a Secure Messaging System in the Care of Children With Medical Complexity: Mixed Methods Study.

ABSTRACT:

Background

The Connecting2gether (C2) platform is a web and mobile-based information-sharing tool that aims to improve care for children with medical complexity and their families. A key feature of C2 is secure messaging, which enables parental caregivers (PCs) to communicate with their child's care team members (CTMs) in a timely manner.

Objective

The objectives of this study were to (1) evaluate the use of a secure messaging system, (2) examine and compare the content of messages to email and phone calls, and (3) explore PCs' and CTMs' perceptions and experiences using secure messaging as a method of communication.

Methods

This is a substudy of a larger feasibility evaluation of the C2 platform. PCs of children with medical complexity were recruited from a tertiary-

SUBMITTER: Parpia C 

PROVIDER: S-EPMC9999262 | biostudies-literature | 2023 Feb

REPOSITORIES: biostudies-literature