Formative evaluation of a telemedicine model for delivering clinical neurophysiology services part II: the referring clinician and patient perspective.

ABSTRACT:

Background

Feedback from service users will provide insight into opportunities for improvement so that performance can be optimised. In the context of a formative evaluation referring clinician and patient satisfaction with a teleneurophysiology service was examined during a 20 week pilot period.

Methods

Questionnaire surveys of referring clinicians and patients were conducted.

Results

Fifteen (58%) clinicians responded to the first part of a postal survey which examined their satisfaction with traditional clinical neurophysiology services. Nine (35%) responded to a second part which assessed their experience with the teleneurophysiology service. Teleneurophysiology improved satisfaction with waiting times, availability of results and impact on patient management. The

SUBMITTER: Breen P 

PROVIDER: S-EPMC2946265 | biostudies-literature | 2010 Sep

REPOSITORIES: biostudies-literature