Experience based co-design reduces formal complaints on an acute mental health ward.
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ABSTRACT:
SUBMITTER: Springham N
PROVIDER: S-EPMC4693090 | biostudies-literature | 2015
REPOSITORIES: biostudies-literature
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Experience based co-design reduces formal complaints on an acute mental health ward.
Springham Neil N Robert Glenn G
BMJ quality improvement reports 20151112 1
An acute mental health triage ward at Oxleas NHS Foundation Trust was attracting high levels of formal service user and family complaints. The Trust used experience based co-design to examine the issues and redesign procedures. This resulted in an immediate eradication of formal complaints for a period of 23 months. This paper describes two outcomes: firstly, the successful adaptations made to the experience based co-design methodology from its origins in physical care, in order to ensure it was ...[more]
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