Perspectives of English, Chinese, and Spanish-Speaking Safety-Net Patients on Clinician Computer Use: Qualitative Analysis.

ABSTRACT:

Background

Safety-net systems serve patients with limited health literacy and limited English proficiency (LEP) who face communication barriers. However, little is known about how diverse safety-net patients feel about increasing clinician electronic health record (EHR) use.

Objective

The aim of this study was to better understand how safety-net patients, including those with LEP, view clinician EHR use.

Methods

We conducted focus groups in English, Spanish, and Cantonese (N=37) to elicit patient perspectives on how clinicians use EHRs during clinic visits. Using a grounded theory approach, we coded transcripts to identify key themes.

Results

Across multiple language groups, participants accepted multitasking and silent clinician EHR use if focused on their car

SUBMITTER: Khoong EC 

PROVIDER: S-EPMC6549473 | biostudies-literature | 2019 May

REPOSITORIES: biostudies-literature