Comparative assessment of content overlap between written documentation and verbal communication: an observational study of resident sign-outs.

ABSTRACT:

Objective

Effective sign-outs involve verbal communication supported by written or electronic documentation. We investigated the clinical content overlap between sign-out documentation and face-to-face verbal sign-out communication.

Methods

We audio-recorded resident verbal sign-out communication and collected electronically completed ("written") sign-out documentation on 44 sign-outs in a General Medicine service. A content analysis framework with nine sign-out elements was used to qualitatively code both written and verbal sign-out content. A content overlap framework based on the comparative analysis between written and verbal sign-out content characterized how much written content was verbally communicated. Using this framework, we computed the full, partial, and no over

SUBMITTER: Abraham J 

PROVIDER: S-EPMC6951999 | biostudies-literature | 2018 Oct

REPOSITORIES: biostudies-literature