Older patients' experiences of access to and use of e-consultations with the general practitioner in Norway: an interview study.

ABSTRACT:

Objective

To explore older patients' experiences with accessing and using e-consultations to send text-based clinical inquiries to the general practitioner (GP) online.

Design

Qualitative study based on semi-structured interviews. Results were analysed through a six-phase thematic analysis and interpreted through Levesque's framework of patient-centred access to health care.

Setting

General practice in Norway.

Subjects

Patients aged over 65 years (n = 16) with experience in using e-consultations.

Results

Respondents considered e-consultations as an integrated part of general practice which helped them achieve better access to health care. We identified four themes describing older patients' access to and use of e-consultations: 1) the importance o

SUBMITTER: Kristiansen E 

PROVIDER: S-EPMC10088919 | biostudies-literature | 2023 Mar

REPOSITORIES: biostudies-literature