Factors Influencing Patient Satisfaction and Loyalty as Perceived by Dentists and Their Patients.

ABSTRACT:

Objective

This study aimed to identify the key aspects of patients' dental care experience that influenced their self-perceived satisfaction and loyalty. Also examined was the agreement between patients and dentists regarding these factors.

Methods

Questionnaires were administered to 1121 patients and 77 dentists, focusing on demographic information and 15 selected items related to the patients' last dental visit. Descriptive and linear regression analyses were conducted.

Results

The study included participants from 41 practices. Factors significantly influencing satisfaction and loyalty included location convenience, treatment quality, trust in dentists' decisions, visit frequency satisfaction, clear treatment explanations, dentist's interest in symptoms, patient-den

SUBMITTER: Szabo RM 

PROVIDER: S-EPMC10529870 | biostudies-literature | 2023 Aug

REPOSITORIES: biostudies-literature