Delivery of the research participant perception survey through the patient portal.

ABSTRACT:

Introduction

The patient portal may be an effective method for administering surveys regarding participant research experiences but has not been systematically studied.

Methods

We evaluated 4 methods of delivering a research participant perception survey: mailing, phone, email, and patient portal. Participants of research studies were identified (n=4013) and 800 were randomly selected to receive a survey, 200 for each method. Outcomes included response rate, survey completeness, and cost.

Results

Among those aged <65 years, response rates did not differ between mail, phone, and patient portal (22%, 29%, 30%, p>0.07). Among these methods, the patient portal was the lowest-cost option. Response rates were significantly lower using email (10%, p<0.01), the

SUBMITTER: Kelly-Pumarol IJ 

PROVIDER: S-EPMC6199552 | biostudies-literature | 2018 Jun

REPOSITORIES: biostudies-literature