Patient interest in and barriers to telemedicine video visits in a multilingual urban safety-net system.

ABSTRACT:

Objective

To determine interest in and barriers to video visits in safety-net patients with diverse age, racial/ethnic, or linguistic background.

Materials and methods

We surveyed patients in an urban safety-net system to assess: interest in video visits; ability to successfully complete test video visits; and barriers to successful completion of test video visits.

Results

Among 202 participants, of which 177 (87.6%) were persons of color and 113 (55.9%) preferred non-English languages, 132 (65.3%) were interested in and 109 (54.0%) successfully completed a test video visit. Younger age, non-English preference, and prior smartphone application use were associated with interest. Over half (n = 112) reported barriers to video visits; Internet/data access was the most co

SUBMITTER: Khoong EC 

PROVIDER: S-EPMC7883976 | biostudies-literature | 2021 Feb

REPOSITORIES: biostudies-literature